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Introduction

Welcome to the Cubyn API! This API is organized around REST over HTTPS.

To implement the Cubyn API on your website, please refer to Connecting the Cubyn API to get your API application Key.

If you need a Sandbox environment to test the connection, please contact us at integrations@cubyn.com and refer to Using Cubyn Sandbox.

All our endpoints speak JSON fluently.

Authentication

Try this with your applicationKey

curl https://api.cubyn.com/v2 \
    -H 'X-Application: my-api-key'

RESPONSE

{
  "version": "0.0.3",
  "name": "cubyn.api",
  "description": "Please visit developers.cubyn.com for further information on this API.",
  "auth": {
    "application": {
      "name": "My API application",
      "createdAt": "2015-08-19T10:18:13.000Z",
      "updatedAt": "2015-08-19T10:18:14.000Z"
    },
    "user": {
      "id": 706293859,
      "firstName": "Jane",
      "lastName": "Doe",
      "phone": "0606060606",
      "createdAt": "2015-08-19T10:18:13.000Z",
      "updatedAt": "2015-08-19T10:18:13.000Z",
      "email": "jane.doe@acme.com"
    }
  }
}

All endpoints except GET /v2 require a proper authentication. Your API credentials will consist of an applicationKey. Authentication is done simply by adding an X-Application header containing your API Key.

Quick Start Guide

Cubyn enables e-merchants to manage their inventory, orders and returns from a single interface. The process is simple as below:

Step Description API METHOD
STEP 1 Send inventory POST /v2/storage-inbound/orders?filters[warehouseId]=:warehouseId
STEP 2 Track inventory GET /v2/product-catalog/products/
STEP 3 Create parcels POST /v2/parcels
STEP 4 Track parcels GET /v2/parcels/:id

STEP 1: Send inventory

1. Declare products & products quantities for your WIO

REQUEST (curl)

curl --request POST \
  --url 'https://api.cubyn.com/v2/storage-inbound/orders?filters%5BwarehouseId%5D=24082363&=' \
  --header 'content-type: application/json' \
  --header 'x-application: my-app-key' \
  --data ' {
    "items": [{
        "productName": "product33",
        "sku": "mySku_product33",
        "barcode": "EAN_product33",
        "quantity": 4
    }]
  }'

RESPONSE

{
  "id": "e4f007ae-4412-4f90-bc17-a7aa2679b7a6",
  "pid": "290833",
  "declaredItems": 4,
  "status": "CREATED"
}

POST /v2/storage-inbound/orders?filters[warehouseId]=:warehouseId

warehouseId Corresponding warehouse
3628042 France
193543585 Spain
Field Type Details
items Array Array of items in the inbound order
    items.$.productName* String Name of the product
    items.$.sku* String Unique reference of the product
    items.$.barcode* String Physical identification of the product (EAN, IMEI, UPC...)
    items.$.quantity* Integer Quantity of objects per item

Golden rules for an inbound order creation :

This route returns informations about the created inbound order. Here are the most important :

Field Type Details
id String Id used for other API calls needing this inbound order
declaredItems Number Number of items declared in the inbound order
status String Status of the inbound order

2. Declare shipment details for your WIO

Our Delivery Document is a scannable document that you need to attach on every box or pallet you send within your WIO. It enables our receiving team to easily identify your goods. It is highly recommended that you use this if you never used carrier tracking number before.

REQUEST (curl) - DELIVERY DOCUMENT TRACKING (1 tracking = N boxes/packing units)

curl --request POST \
  --url 'https://api.cubyn.com/v2/storage-inbound/orders/batch-deliveries' \
  --header 'content-type: application/json;charset=UTF-8' \
  --header 'x-application: my-app-key' \
  --data '{
    "orderId": "e4f007ae-4412-4f90-bc17-a7aa2679b7a6",
    "deliveries": [
        {
            "carrierName": "Other carrier",
            "declaredPackingUnits": 2,
            "estimatedReceptionDate": "2021-12-31T23:00:00Z"
        }
    ]
  }'

RESPONSE - DELIVERY DOCUMENT TRACKING (1 tracking = N boxes/packing units)

[
   {
       "warehouseId": 193543585,
       "orderId": "1907ba12-e2b2-4eaa-8587-83fac21b421b",
       "carrierName": "Other carrier",
       "estimatedReceptionDate": "2021-12-31T23:00:00.000Z",
       "declaredPackingUnits": 2,
       "carrierTrackingId": "23eaeabb-7245-4b8c-8d89-2290368e47ab",
       "id": "ea7dd22a-1201-4dba-b360-a3d891e65cc7",
       "reference": "23eaeabb-7245-4b8c-8d89-2290368e47ab",
       "status": "CREATED",
       "createdAt": "2021-08-02T11:55:47.000Z",
       "updatedAt": "2021-08-02T11:55:47.000Z",
       "receivedAt": null,
       "receivedPackingUnits": 0,
       "storedItems": 0
   }
]

REQUEST (curl) - CARRIER TRACKING (1 tracking = 1 box/packing unit)

curl --request POST \
  --url 'https://api.cubyn.com/v2/storage-inbound/orders/batch-deliveries' \
  --header 'content-type: application/json;charset=UTF-8' \
  --header 'x-application: my-app-key' \
  --data '{
    "orderId": "e4f007ae-4412-4f90-bc17-a7aa2679b7a6",
    "deliveries": [
        {
            "carrierName": "UPS",
            "carrierTrackingId": "1Z3736373638393837",
            "declaredPackingUnits": 1,
            "estimatedReceptionDate": "2021-12-31T23:00:00Z"
        },
        {
            "carrierName": "UPS",
            "carrierTrackingId": "1Z3736373638393838",
            "declaredPackingUnits": 1,
            "estimatedReceptionDate": "2021-12-31T23:00:00Z"
        }
    ]
 }'

RESPONSE - CARRIER TRACKING (1 tracking = 1 box/packing unit)

[
   {
       "warehouseId": 193543585,
       "orderId": "e4f007ae-4412-4f90-bc17-a7aa2679b7a6",
       "carrierTrackingId": "1Z3736373638393837",
       "carrierName": "UPS",
       "estimatedReceptionDate": "2021-12-31T23:00:00.000Z",
       "declaredPackingUnits": 1,
       "id": "a73e2afc-5403-4312-af6b-423a71d42964",
       "reference": "1Z3736373638393837",
       "status": "CREATED",
       "createdAt": "2021-08-02T11:52:08.000Z",
       "updatedAt": "2021-08-02T11:52:08.000Z",
       "receivedAt": null,
       "receivedPackingUnits": 0,
       "storedItems": 0
   },
   {
       "warehouseId": 193543585,
       "orderId": "e4f007ae-4412-4f90-bc17-a7aa2679b7a6",
       "carrierTrackingId": "1Z3736373638393838",
       "carrierName": "UPS",
       "estimatedReceptionDate": "2021-12-31T23:00:00.000Z",
       "declaredPackingUnits": 1,
       "id": "4b4da10c-a0ff-47f9-8af3-a8b5a9627515",
       "reference": "1Z3736373638393838",
       "status": "CREATED",
       "createdAt": "2021-08-02T11:52:08.000Z",
       "updatedAt": "2021-08-02T11:52:08.000Z",
       "receivedAt": null,
       "receivedPackingUnits": 0,
       "storedItems": 0
   }
]

POST /v2/storage-inbound/orders/batch-deliveries

Field Type Details
orderId* String ID of the inbound order to declare shipment details for
deliveries* Array Array of shipments (to declare details for each)
    deliveries.$.carrierName* String Supported carrier name:
'Other carrier' for Cubyn Delivery Document
    deliveries.$.carrierTrackingId* String Carrier tracking ID of the delivery
    deliveries.$.declaredPackingUnits* Number Number of boxes in your shipment
    deliveries.$.estimatedReceptionDate Date Estimated reception date of the delivery at the warehouse

POST /v2/storage-inbound/orders/batch-deliveries

Field Type Details
orderId* String ID of the inbound order to declare shipment details for
deliveries* Array Array of shipments (to declare details for each)
    deliveries.$.carrierName* String Supported carriers: 'UPS' / 'DHL'
    deliveries.$.carrierTrackingId* String Carrier tracking ID of the delivery provided by UPS / DHL
    deliveries.$.declaredPackingUnits* Number Should equal 1 in this mode (1 box = 1 tracking)
    deliveries.$.estimatedReceptionDate Date Estimated reception date of the delivery at the warehouse

Deliveries allow warehouse operators to know which incoming order is associated with each package received. For this reason, carrier tracking IDs must be indicated for each delivery.

This route returns the list of created deliveries and their informations. Here are the most important :

Field Type Details
$.id String Id of the delivery
$.status String Status of the delivery
$.orderId String Id of the inbound order associated to the delivery
$.carrierTrackingId String Carrier tracking ID of the delivery
$.carrierName String Name of the delivery carrier
$.estimatedReceptionDate Date Estimated reception date of the delivery at the warehouse
$.declaredPackingUnits Number Number of packing units declared in the delivery

STEP 2: Track inventory

REQUEST (curl)

curl --request GET \
  --url https://api.cubyn.com/v2/product-catalog/products/ \
  --header 'x-application: my-app-key'

RESPONSE

[
   {
       "id": "e7fe10a9-0fcf-4810-8def-b6b53849616b",
       "ownerId": 161181051,
       "sku": "bundle phone 1",
       "sanitizedSku": "BUNDLE PHONE 1",
       "name": "Bundle test phone",
       "isVirtual": false,
       "isBundle": true,
       "isUnknown": false,
       "createdAt": "2020-05-15T16:49:17.000Z",
       "updatedAt": "2020-05-15T16:49:17.000Z",
       "scubsIds": [
           "7ceade20-7638-4713-924c-c94eab12c4fb",
           "9216cdaa-3d1f-4a9c-ab04-2e3ef487fd3a"
       ],
       "stock": {
           "hadStockInbounded": false,
           "quantityAvailable": 4,
           "quantityOutbounded": 0,
           "quantityInbounding": 0,
           "quantityOutbounding": 0,
           "quantityDamaged": 5
       },
       "requiresItemIdentifiers": null,
       "externalReferences": [
           {
               "value": "BUNDLE PHONE 1",
               "rawValue": "bundle phone 1"
           }
       ]
   }
]

GET /v2/product-catalog/products/{product_id}

This endpoint will return 1 product

GET /v2/product-catalog/products

This endpoint gets a maximum of 1000 products. To get all your products you can use the offset parameter, for instance if you have 2300 products:

Endpoint Description
/v2/product-catalog/products returns first 1000 products.
/v2/product-catalog/products?offset=1000 returns next 1000 products.
/v2/product-catalog/products?offset=2000 returns next 300 products since we fetched all of our products.

Using filters you can filter out the products you are looking for, few examples:

Endpoint Description
/v2/product-catalog/products?filters[sku]=an_item returns array of item(s) that has an_item value in sku field
/v2/product-catalog/products?filters[isBundle]=1 returns array of item(s) that are a bundle boolean values true/false values are represented as 1/0

STEP 3: Create parcels

REQUEST (curl)

curl https://api.cubyn.com/v2/parcels \
    -H 'X-Application: my-app-key' \
    -H 'Content-Type: application/json' \
    --data '{ \
      "firstName":"Sophie", \
      "lastName":"Martin", \
      "items":[ \
        { \
          "reference":"product_name", \
          "count":1 \
        }, \
        { \
          "reference":"product_name_2", \
          "count":2 \
        } \
      ], \
      "orderRef": "my_order_reference", \
      "address":{ \
          "line1":"3 place de la Republique", \
          "zip":"69002", \
          "city":"Lyon", \
          "country":"France", \
          "additionalInformation":"code 9898" \
      }, \
      "objectCount":2 \
    }'

RESPONSE

{
  "id": 673847167,
  "status": "CREATED",
  "address": {
    "line1": "3 place de la Republique",
    "zip": "69002",
    "city": "Lyon",
    "country": "France",
    "additionalInformation": "code 9898"
  },
  "firstName": "Sophie",
  "lastName": "Martin",
  "deliveryMode": "standard",
  "deliverySigned": false,
  "isAdvalorem": 0,
  "applcationId": "92390180134",
  "shipperId": "2932983427982",
  "collectId": null,
  "barcode": null,
  "qrCode": null,
  "createdAt": "2015-08-18T16:26:08.000Z",
  "updatedAt": "2015-08-18T16:26:08.000Z"
}

POST /v2/parcels

POST /v2/parcels/batch

Using batch creation body should contain an array with objects containing parameters

Field Type Details
address * <Address> Defines the recipient address (see format)
items [<Item>] Array of items contained in this parcel (see format)
firstName string First name of recipient (max 35 characters)
lastName string Last name of recipient (max 35 characters)
organizationName string Organization name (max 35 characters) One of firstName, lastName and organizationName has to be defined
deliveryMode Enum<string> Shipping mode allowed: standard, express, basic or relay
deliverySigned boolean Should shipment be handed against signature
relayPickupRef string Pickup point identifier (only if deliveryMode is relay) (see handling relay)
phone string Phone of recipient (phone format needed)
email string Email of recipient (email format needed)
isAdvalorem boolean Activation of ad valorem insurance of your parcel according to the value of your SKUs
orderRef string Unique reference of the parcel
value number Overall value of parcel (for international shipping only)
customsHsCode string Harmonized system code (for international shipping only)
customsCategory Enum<string> Nature of the order 'GIFT','DOCUMENTS','COMMERCIAL_SAMPLE','COMMERCIAL','RETURNED_GOODS','OTHER'
customsDescription string Description of contect (for international shipping only) (max 65 characters)
customsOriginCountry string Origin country (for international shipping only)

STEP 4: Track parcels

REQUEST (curl)

curl https://api.cubyn.com/v2/parcels/673847167 \
    -H 'X-Application: my-app-key'

RESPONSE

{
  "id": 297706966,
  "batchId": "cafedd5e-e824-46c3-b6cc-3e077aa00846",
  "type": "SHIPMENT",
  "trackingId": "CUB297706966",
  "status": "PICKED",
  "aside": false,
  "address": {
    "line1": "31 rue du Pere Corentin",
    "line2": "",
    "zip": "75014",
    "city": "Paris",
    "state": "",
    "country": "FR",
    "additionalInformation": ""
  },
  "firstName": "Robin",
  "lastName": "Dubois",
  "organizationName": "cubyndemo2",
  "deliveryMode": "express",
  "deliverySigned": false,
  "objectCount": 1,
  "isAdvalorem": false,
  "orderRef": "91251234",
  "createdAt": "2019-12-11T18:11:29.000Z",
  "updatedAt": "2019-12-11T18:11:29.000Z",
  "validationStatus": "INFO",
  "cancellationStatus": "NONE",
  "shipperId": 427380376,
  "selfReturnActivated": true,
  "deliverySaturday": false,
  "isAnonymized": true,
  "isStorage": true,
  "isRemoval": false
}

GET /v2/parcels/:id

Use webhooks to subscribe to events related to parcels you created.

By providing us with a webhook, you will be notified everytime a parcel sees its status change. This allows you to take the appropriate action in the shortest delay, such as informing your customers that their product has been shipped.

When creating an “API Cubyn” application, you can provide a URL to subscribe to webhooks. Cubyn will post tracking information that relate to parcels created via this application to the provided URL.

Note that if you create multiple “API Cubyn” applications, each with a different webhook URL, the tracking information provided to each of the URLs will only relate to parcels created via the application associated with such URL. If you provide the same URL for all “API Cubyn” applications, tracking information relating to parcels created with any of such applications will be provided to such URL - the API key in the payload will help determine to which application a parcel relates.

Enabling webhooks

To activate webhooks for your account, configue on shipper.cubyn.com applications:

Webhook event types

A webhook call will be triggered in each of those events:

Event Description
parcel:cancelled parcel parcel ready for picking; has been cancelled
parcel:picked parcel goes from being CREATED to being PICKED
parcel:shipped parcel is labelled and ready to be taken by carrier
parcel:carrier-status:changed parcel transits within the carrier network

Securing your webhook

A webhook creates a potential backdoor on your system, we thus recommend:

Backoff webhook attempts

If your server responds with a HTTP 500 status, our servers will attempt to replay the request up to 3 times: 1, 2, 4 minutes later.

Webhook request

A JSON payload POSTed to your webhook

{
  "event": "parcel:shipped",
  "key": "my-app-key",
  "parcel": {
      "address": {
        "city": "Untesh",
        "zip": "14150",
        "country": "FR",
        "additionalInformation": "",
        "line2": "",
        "line1": "10 Rue de Varnishold",
        "state": ""
      },
      "aside": false,
      "barcode": "2471690149",
      "batchId": "f95a22b9-2e72-414a-8478-f12677410d6",
      "cancellationStatus": "NONE",
      "carrier": "carrier-colisprive",
      "carrierTrackingId": "W5000140213462150",
      "createdAt": "2022-02-09T18:39:05.000Z",
      "collectId": 897355555,
      "customsCategory": "COMMERCIAL",
      "customsDescription": "produit cosmétique",
      "customsHsCode": "33049900",
      "customsOriginCountry": "FR",
      "deliveryMode": "standard",
      "deliverySaturday": false,
      "deliverySigned": false,
      "email": "val.sorna@gmail.com",
      "firstName": "Vaelin",
      "id": 817427867,
      "insurance": 93.06,
      "isAdvalorem": false,
      "isAnonymized": false,
      "isRemoval": false,
      "isStorage": true,
      "items": [
        {
          "count": 3,
          "reference": "2346386383673"
        },
        {
          "count": 1,
          "reference": "iphone-XR"
        }
      ],
      "label": "Le 6th order",
      "lastName": "Sorna",
      "objectCount": 1,
      "orderRef": "347-4957372-9234150",
      "originalValue": "92",
      "organizationName": "WOLFRNR & CO",
      "phone": "0623333450",
      "pickedAt": "2022-02-10T05:28:52.000Z",
      "qrCode": "it.2.e814c8f0-3c16-4403-9faf-42765qwedfwefv86.bag",
      "relayPickupRef": "TR456754",
      "selfReturnActivated": false,
      "shipperId": 834587545,
      "status": "SHIPPED",
      "trackingId": "CUB817427867",
      "type": "SHIPMENT",
      "updatedAt": "2022-02-10T08:36:01.244Z",
      "validationStatus": "INFO",
      "value": "92",
      "viaApplicationId": 198914599,
      "volumetricWeight": 1.8538,
      "warehouseId": 3628042,
      "weight": 2.82,
    }
}

Our systems will issue POST requests to your Webhook URL with these 3 fields in the request body:

Testing your webhooks

Simply use these simple curl commands to try your webhooks -›

Try your webhook with the two following parcel events


curl https://<URL_WEBHOOK> -H 'Content-Type: application/json' \
--data '{ \
    "key":"<API_KEY>", \
    "event":"parcel:picked", \
    "parcel":{"id":"<CUBYN_ID>","orderRef":"<ORDER_REFERENCE>","status":"PICKED"} \
}'

curl https://<URL_WEBHOOK> -H 'Content-Type: application/json' \
--data '{ \
    "key":"<API_KEY>", \
    "event":"parcel:carrier-status:changed", \
    "parcel":{"id":"<CUBYN_ID>","orderRef":"<ORDER_REFERENCE>","status":"CARRIER_DELIVERED"} \
}'

STEP 5: Create claims

REQUEST (curl)

curl https://api.cubyn.com/v1/incident \
    -H 'X-Application: my-app-key' \
    -H 'Content-Type: application/json' \
    --data '{ \
        "type":"PARCEL_NEVER_RECEIVED", \
        "entityType":"PARCEL", \
        "entityId":"123123", \
        "source":"RECIPIENT", \
        "resolutionTypeSelected": "RESHIP", \
        "attachments": [ \
            { \
                "type": "ITEM_LABELED", \
                "fileKey": "https://attachment.domain/path/to", \
            }, \
            { \
                "type": "ITEM_DAMAGED", \
                "fileKey": "https://attachment.domain/path/to", \
            } \
        ], \
        "concerns": [ \
            { \
                "entityId":"product_id_1", \
                "entityType": "PRODUCT", \
                "type": "MERCHANDISE", \
                "quantity": "1" \
            }, \
            { \
                "entityId":"product_id_2", \
                "entityType": "PRODUCT", \
                "type": "MERCHANDISE", \
                "quantity": "2" \
            } \
        ], \
        "requester":{ \
            "firstName": "Sophie", \
            "lastName": "Martin", \
            "email":"test@cubyn.com", \
            "organizationName":"CUBYN", \
            "language":"FR", \
            "bankInfo": { \
                "firstName": "Sophie", \
                "lastName": "Martin", \
                "iban":"GB33BUKB20201555555555", \
                "bic":"GEBABEBB", \
                "country":"FR", \
            }, \
        } \
    }'

RESPONSE (Created claim ID)

"9410f580-3737-49f4-bfca-a23d661420cf"

POST /v2/claims

Field Type Details
type * Enum<string> Type of the claim. For more details : Claim types
source * Enum<string> Source is the initiator of the request. For more details : Sources
entityType * Enum<string> Type of the entity. For more details : Entity types
entityId * string Entity ID (Should be id of entity type (id of parcel / id of sku))
resolutionTypeSelected * Enum<string> Resolution type selected by recipient. For more details : Resolution types
attachments [<ClaimFile>] Array of attachments that are uploaded by posting files (Please see Claim file)
concerns [<Concern>] Array of items (SKUs/products) that has issues contained in this parcel (For more details : Concerns)
requester <Requester> Only for CONSUMER claims - details of consumer, that is creating a claim (For more details : Requesters)

STEP 6: Track claims

REQUEST (curl)

curl https://api.cubyn.com/v1/claims \
    -H 'X-Application: my-app-key'

RESPONSE

[
    {
        "id": "d6186a3c-b037-4650-9f1e-56f2ad410d10",
        "type": "PARCEL_RECEIVED_DAMAGED",
        "attachments": [{
            "id": "33bbafcc-7e55-4d8f-a90f-a5275201f6d4",
            "incidentId": "fd9c6662-541c-49e1-9a37-21151a13f891",
            "type": "COMMERCIAL_INVOICE",
            "fileKey": "/kvs1gu32000ifdexample.pdf",
            "url": "https://aws/path/to/file",
            "createdAt": "2021-11-09T11:57:33.000Z",
            "updatedAt": "2021-11-09T11:57:33.000Z",
        }],
        "concerns": [{
            "id": "MERCHANDISE|0347b8d0-8d4a-5c0a-8eaf-0bca15c94bc6",
            "incidentId": "959516f1-c907-486d-2e18-d7aa3355983a",
            "entityId": "0347b8d0-8d4a-4c0a-8eaf-0bca15c94bc1",
            "entityType": "ITEM",
            "type": "MERCHANDISE",
            "quantity": 1
            "createdAt": "2021-07-02T10:13:52.000Z",
            "updatedAt": "2021-07-02T10:13:52.000Z",
        }],
        "status": "REJECTED",
        "refundStatus": "REJECTED",
        "source": "RECIPIENT",
        "ownerId": 339,
        "entityId": "889768785",
        "entityType": "PARCEL",
        "resolutionTypeApplied": "REFUND",
        "refundId": 1,
        "shippingFeesAmount": 50,
        "merchandiseValue": 20,
        "rejectedReason": [{
            "key": "PARCEL_DELIVERED_ON_TIME"
        }],
        "relatedShipperId": 608838005,
        "reshipParcelId": null,
        "decidedToRefundAt": "2021-11-24T11:37:31.000Z",
        "requester": {
            "id": 339,
            "firstName": "Sophie",
            "lastName": "Martin",
            "organizationName": "CUBYN",
            "email": "test@cubyn.com",
            "language": "FR",
            "createdAt": "2021-11-24T11:37:31.000Z",
            "updatedAt": "2021-11-24T11:37:31.000Z",
        },
        "createdAt": "2021-11-24T11:37:31.000Z",
        "updatedAt": "2021-11-24T11:37:36.000Z",
    }
]
  • You can get list of your claims
  • Some of the fields can only be requested if you have specific rights

GET /v2/claims

Field Type Details
id string id of claim
type Enum<string> Type of the claim. For more details : claim types
attachments [<ClaimFileRetrieve>] Array of attachments (see Attachments)
concerns [<Concern>] Array of items (SKUs/products) that has issues contained in this parcel (see Concerns)
status Enum<string> Status of the claim (Statuses)
refundStatus Enum<string> Refund status of the claim (Refund statuses) Applicable when resolution type is REFUND
ownerId string Owner id (requester id for recipient and shipper id for shipper) id should refer to provided source Sources
source Enum<string> Source is the initiator of the request. For more details : Sources
entityId string Entity ID (Should be id of entity type (id of parcel / id of sku))
entityType Enum<string> Type of the entity. For more details : Entity types
resolutionTypeApplied Enum<string> Resolution type applied by CUBYN. For more details : Resolution types
decidedToRefundAt date Date when CUBYN has made a decision to REFUND
refundId number Refund ID that is set to claim when it is going to be billed
shippingFeesAmount number Amount in % of shipping fee
merchandiseValue number Amount to be refunded in €
rejectedReason [<{ "key": Enum<string> }>] Reason why claim was rejected
relatedShipperId string Shipper id for RECIPIENT claim
reshipParcelId string Parcel ID that is created for RESHIP claim (new re-ship parcel Id)
requester <Requester> Requester details (see Requester)
updatedAt date "2020-01-01T00:00:00.000Z"
createdAt date "2020-01-01T00:00:00.000Z"

STEP 7: Generate return label

1. Generate the return parcel

In order to generate a return label to a given - already delivered - parcel using the Cubyn API, first a return parcel needs to be generated using the endpoint found below.

REQUEST (curl)

curl https://api.cubyn.com/v2/parcels/904123053/recipient-returns \
    -H 'X-Application: my-app-key'

RESPONSE

{
    "id": 906312312,
    "batchId": "86820c7e-c6e5-482b-92cc-3cfe58a8d6e7",
    "type": "RECIPIENT_RETURN",
    "trackingId": "CUB906312312",
    "carrierTrackingId": "8R43605332126",
    "status": "CREATED",
    "aside": false,
    "address": {
        "line1": "13 rue La Rue Qui Roule",
        "line2": "",
        "zip": "88880",
        "city": "L'isle de rôti",
        "state": "",
        "country": "FR",
        "additionalInformation": ""
    },
    "firstName": "Raggie",
    "lastName": "Redmont",
    "email": "RaRe@islederoti.com",
    "carrier": "colissimo",
    "deliveryMode": "standard",
    "deliverySigned": false,
    "objectCount": 1,
    "insurance": 0,
    "isAdvalorem": false,
    "orderRef": "00000019",
    "createdAt": "2022-01-13T16:46:19.000Z",
    "updatedAt": "2022-01-13T16:46:20.797Z",
    "validationStatus": "INFO",
    "cancellationStatus": "NONE",
    "viaApplicationId": 483489204,
    "shipperId": 784567987,
    "pickedAt": "2022-01-13T16:46:19.000Z",
    "selfReturnActivated": false,
    "customsHsCode": "123456",
    "warehouseId": 3628042,
    "deliverySaturday": false,
    "isAnonymized": false,
    "isStorage": true,
    "isRemoval": false
}

POST /v2/parcels/:id/recipient-returns

This endpoint creates a return parcel - using the id of an existing delivered parcel belonging to the shipper - and as a response it returns said return parcel object.

From this response, the id of the newly created return parcel has to be retained to generate the return label via the actions detailed in the upcoming sub-step.

Field Details
id The id of the parcel belonging to the shipper which we want to transform into a return parcel

2. Generate the return label

REQUEST (curl)

curl https://api.playship.co/v2/attachments/?includes[]=attachment.file&filters[parcelId]=881112350&filters[type]=LABEL \
    -H 'X-Application: my-app-key'

RESPONSE

[
    {
        "id": 461256384,
        "type": "LABEL",
        "status": "SUCCESS",
        "name": "label-461396384",
        "format": "PDF",
        "pageCount": 1,
        "file": {
            "key": "/kyd7elpu000sfd339ecqxl4n.pdf",
            "url": "https://s3-eu-west-1.amazonaws.com/cubyn.staging.default/kyd7elpu0230sfd339ecqxl4n.pdf?AWSAccessKeyId=AKIASLTUFOJUFNBXHL52&Expires=1642134252&Signature=MG2fxph1dl9Ug5cxEji%3T0Gdg%2Bcs%3D"
        },
        "s3Url": "https://s3-eu-west-1.amazonaws.com/cubyn.staging.default/kyd7elpu0230sfd339ecqxl4n.pdf?AWSAccessKeyId=AKIASLTUFOJUFNBXHL52&Expires=1642134252&Signature=MG2fxph1dl9Ug5cxEji%3T0Gdg%2Bcs%3D",
        "fileSize": 120000,
        "parcelId": 906312312,
        "fileKey": "/kyd7elpu000sfd339ecqxl4n.pdf",
        "createdAt": "2022-01-13T16:46:20.000Z",
        "updatedAt": "2022-01-13T16:46:21.000Z"
    }
]

GET /v2/attachments/?includes[]=attachment.file&filters[parcelId]=:id&filters[type]=LABEL

The endpoint above - using the id of the return parcel generated in the previous sub-step - returns a full LABEL object that belongs to the given parcel.

This object (see example on the right) includes the URL through which the label can be downloaded in a .pdf form. (The URL is to be found exactly under the response.file.url key)

Field Value Details
includes[] attachment.file We want to include the attachment files belonging to the return parcel
filters[parcelId] id Filtering by the id of the return parcel to which we want to get the return label
filters[type] LABEL Filtering only the LABEL type objects

API Reference

API Objects

Addresses

This is the address model used in Shipper and Parcel objects.

Field Type Details
line1 * string (max length: 35 chars.)
line2 string (max length: 35 chars.)
zip * string city's zip code
city * string city's name
state string required for US
country * string
additionalInformation string any detail (floor, code, ...) needed by the carrier to deliver / messenger to pick. (max length: 35 chars.)

Items

This is the item model used in to specify an object contained in a Parcel.

Field Type Details
count * string Number of items to pick
reference* string SKU of your product

Concerns

This is the concern model used in to specify an object contained in a Claim.

Field Type Details
type* Enum<string> Type of concerned item Claim concern type
entityId* string Id of issued sku or parcel based on what is provided to Entity type
entityType* string Entity type Claim concern entity type
quantity* number Number of concerned products
incidentId string Related claim id (only displayed when retrieve data)

Requester

This is the requester model used in to specify an object contained in a Claim.

Field Type Details
firstName* string First Name of claim creator
lastName* string Last Name of claim creator
email* email Email of claim creator
organizationName* number Organization name that this requester is belong
language* string FR/ES
bankInfo* <BankInfo> Bank information format

Bank info

This is the bank info model used in to specify an object contained in a Requester.

Field Type Details
firstName* string First Name of refund recipient
lastName* string Last Name of refund recipient
iban* string IBAN of refund recipient
bic* string BIC of refund recipient
country* string FR/ES

Claim file

This is claim file attachment object, that is required to provide for a claim.

Field Type Details
type * Enum<string> Claim attachment type Claim attachment type
fileKey * string Key that we get as a response when upload file with files API

Claim file retrieve

This is claim file attachment object, this is what displayed when claim is retrieved

Field Type Details
id string File id
incidentId string Related claim id (only displayed when retrieve data)
type Enum<string> Claim attachment type Claim attachment type
fileKey string Key that we get as a response when upload file with files API
url string Url to the file
createdAt date Date when file was uploaded
updatedAt date Date when file was updated

Enums

Claim type

These are the list of claims types that can be selected in ENUM.

VALUE Details
PARCEL_MISSING_PRODUCT Means the parcel is missing
PARCEL_NEVER_RECEIVED Means that this parcel never received
PARCEL_LATE_DELIVERY Means that devlivery is late for this parcel
PARCEL_RECEIVED_DAMAGED Means that parcel received damaged

Source

These are the list of sources that can be selected in ENUM.

VALUE Details
RECIPIENT Consumer (Claims created via care.cubyn.com)
SHIPPER Shipper (Claims created via shipper.cubyn.com)

Entity type

These are the list of entity types that can be selected in ENUM.

VALUE Details
PARCEL Parcel
PRODUCT SKU (Product)

Resolution type

These are the list of resolution types that can be selected in ENUM.

VALUE Details
RESHIP Reship (when the desired resolution is to re-ship the entity(s))
REFUND Refund (when the desired resolution is to refund amount that is payed)

Claim status

These are the list of claim statuses that can be selected in ENUM.

VALUE Details
CREATED Claim is created but not yet handled by Cubyn agent
REJECTED Claim is rejected by Cubyn
RESOLVED Claim is resolved by Cubyn and sent to be refunded
STARTED Claim is resolved by Cubyn and sent to bank to be refunded (The bank details validation is not passed yet)

Claim attachment type

These are the list of claim's attachment types.

VALUE Details
COMMERCIAL_INVOICE Commercial invoice
IDENTIFICATION_DOCUMENT Identification document
ITEM_DAMAGED Proof photo of damaged item (parcel/sku)
ITEM_LABELED Proof photo of label on the parcel/sku

Claim concern type

These are the list of claim concern types

VALUE Details
MERCHANDISE Merchandise

Claim concern entity type

These are the list of claim concern types

VALUE Details
ITEM Item is the concerned entity
PRODUCT SKU is the concerned entity

API Endpoints

Find here all API endpoints available.

Users

Method Path Description
GET /v2/users Get user currently connected
GET /v2/users/:id Read user details
PUT /v2/users/:id Edit a user

Parcels

Method Path Description
GET /v2/parcels List all your parcels
POST /v2/parcels Create a parcel
GET /v2/parcels/:id Read details of this parcel
PUT /v2/parcels/:id Edit a parcel
PUT /v2/parcels/:id/cancel Cancel (and delete) a parcel ready for picking

Attachments

Method Path Body Description
GET /v2/attachments – List all your attachments
GET /v2/attachments?filters[parcelId]=:id – List all attachments of this parcel
POST /v2/attachments { "parcelId": ":id" } Upload a new attachment on this parcel
GET /v2/attachments/:id – Read details of this attachment
DELETE /v2/attachments/:id – Delete this attachment

Inbound orders

Method Path Body Description
GET /v2/storage-inbound/orders?filters[status]=:status – List an inbound order with given status
GET /v2/storage-inbound/warehouses – List all your warehouses
GET /v2/storage-inbound/orders/:orderId – Read details of an inbound order with given id
POST /v2/storage-inbound/orders?filters[warehouseId]=:warehouseId {"packingUnits": 1, "items": [{"productName": "product33", "sku": "er1234" "barcode": "barcode74", "quantity": 1}]} Create an inbound order
DELETE /v2/storage-inbound/orders/:orderId?ownerId=:ownerId – Delete an inbound order

Products

Method Path Body Description
GET /v2/product-catalog/products/ – List all your products
PUT /v2/product-catalog/products/:productId {"sku":"newSku", "name":"newName"} Update a product

Claims

Method Path Description
POST /v1/claims Create new claim
GET /v1/claims Get list of claims
GET /v1/claims/:id Get one of claims

Files

Method Path Body Description
POST /v1/files – Post files

Glossary

Word Definition
sku Unique reference of your product
barcode Physical identification of your product (EAN, IMEI, UPC...)
packing unit Boxes or pallets containing your products in the inbound order
inbound order Group of declared products sent to Cubyn

Guides

Understanding Cubyn statuses

Parcels and their Attachments all have a status field.

Parcel statuses

Status Stakeholder Description
CREATED Shipper Parcel has been created and is still editable. The status remains CREATED in two scenarios: 1) The parcel is in error, for example missing stock, unknown external reference, error in address or 2) the parcel is well-validated and ready to be picked
PICKED Cubyn Parcel has been picked by an operator from Cubyn picking team. At this point of the process, the parcel can no longer be cancelled
SHIPPED Cubyn Parcel is now in carrier hands
CARRIER_IN_TRANSIT Carrier Parcel is on the way, transitting within carrier network
CARRIER_OUT_FOR_DELIVERY Carrier Carrier is ready to deliver the parcel
CARRIER_FAILED_ATTEMPT Carrier Carrier attempted to deliver the parcel but will try again
CARRIER_DELIVERED Carrier (final status) Parcel delivered successfully
CARRIER_EXCEPTION Carrier (final status) Parcel not delivered / returned to shipper
CARRIER_RETURN_RECEIVED Cubyn (final status) Parcel not delivered to recipient / returned to Cubyn warehouse

Parcel cancellation statuses

Status Description
NONE Default parcel cancellation status
IN_PROGRESS Parcel is in cancellation
SUCCEEDED Parcel has been cancelled
FAILED An error occured while cancelling the parcel

Attachment statuses

Status Description
IN_PROGRESS Attachment is being downloaded or processed by our servers
SUCCESS Attachment is ready to be printed
PRINTED Attachment has been printed and packed in your parcel

Parcel attachments

REQUEST (curl)

curl https://api.cubyn.com/v2/attachments \
    -H 'X-Application: my-app-key' \
    -F name=my-file.pdf \
    -F parcelId=983264786 \
    -F 'file=@/path/to/my-file.pdf'

RESPONSE

{
    "id":923743672,
    "type":"OTHER",
    "status":"SUCCESS",
    "name":"my-file.pdf",
    "file": {
        "url": "https://attachment.domain/path/to"
    },
    "pageCount":1,
    "fileSize":24218,
    "createdAt":"2016-08-23T15:27:54.000Z",
    "updatedAt":"2016-08-23T15:27:54.000Z"
}

Parcel attachments are a convenient way to have Cubyn print and pack documents in your parcels. e.g. Invoices, User guides, Ads, ...

Maximum allowed size: 2Mo. Only PDF files are supported.

You can also list and delete attachments as described in API Reference.

Endpoint

POST /v2/attachments

Files upload

Used to upload files for claim creation

REQUEST (curl)

curl https://api.cubyn.com/v2/attachments \
    -H 'X-Application: my-app-key' \
    -F name=my-file.pdf

RESPONSE

{
    "key": "/kwff65um003ufd339e9czkq0.pdf",
    "url": "https://s3/path/to/file",
    "meta": {
        "contenttype": "application/pdf",
        "originalname": "sample1.pdf"
    }
}

Files upload for claims

Maximum allowed size: 5Mb.

Endpoint

POST /v1/files

Tracking page

Cubyn offers a unified tracking page that is common to every carrier we support. We highly recommend using it:

To do so:

1. Build your Cubyn tracking number

CUB{{your parcel id}}

2. Build your Cubyn tracking page

http://track.cubyn.com/{{your tracking number}}

Handling Cubyn relay

Cubyn supports relay as a third delivery mode which requires a valid relayPickupRef to be set on the parcel. We recommend using our iframe to facilitate the Relay integration into your own systems.

If you do not want to integrate our iframe, please be aware that our relay offer is currently routed on Mondial Relay's network, so relayPickupRef needs to be a valid Mondial Relay pickup point ID. Check Mondial Relay Widget to have a map of pickup points.

Important note: We support many relay points now (all Mondial Relay zones)

https://app.cubyn.com/tools/relay-iframe/index.html?address=[...]&callback=[...]

Field Type Details
address * string Remember to URL encode this value Address must be formatted as follows: [line1] [line2] [zip] [city] [country]
callback * string Remember to URL encode this value That URL will be given query parameters telling which pickup point the user has selected.
Field Type Details
id string This is the one and only ID you need to set on parcel.relayPickupRef.
name string Name of the pickup point
image string
openinghours string Example: MON.0700.1830-TUE.0700.1830-WED.0700.1830...
street string
city string
zip string
country string

No page reload

shop.com/cart

<!-- This is your main checkout tunnel page. -->

<!-- You can include that iframe inside a popup for instance-->
<iframe src="https://app.cubyn.com/tools/relay-iframe/index.html?address=[...]&callback=http%3A%2F%2Fshop.com%2Fcallback">
</iframe>

<script type="text/javascript">
    window.setRelay = function(info) {
        console.log('Yeay — relay selected:', info);
    }
</script>

shop.com/callback

<!-- Once the relay is selected, the iframe will redirect to this page. -->

<script type="text/javascript">
    // call parent (out of iframe, but on same domain so that works)
    window.parent.setRelay(parseGetParams());

    function parseGetParams() {
        var vars = window.location.search.substring(1).split('&');
        var getPrms = {};
        for (var i = 0; i < vars.length; i++) {
            var pair = vars[i].split('=');
            getPrms[decodeURIComponent(pair[0])] = decodeURIComponent(pair[1]);
        }
        return getPrms;
    }
</script>

Our iframe relies on a http redirect to give you back results, thus (re)loading a new page. You can avoid this redirect by loading the map inside an iframe (in a popup for instance). Beware that cross domain scripting is not allowed. Here is a simple scenario to illustrate how to overcome this:

Using Cubyn Sandbox

Cubyn provides a Sandbox environment where you will be able to test your integration before going live. Ask us for a sandbox account here integrations@cubyn.com.

Endpoint

https://apisandbox.cubyn.com/v2

Cubyn customer interface URL

https://shippersandbox.cubyn.com

Handling errors

When PUTing or POSTing - in case of a validation error, our API will describe each erroneous field. Here is an example:

 

REQUEST (curl)

curl https://api.cubyn.com/v2/users/124288383 \
    -X PUT \
    -H 'X-Application: my-app-key' \
    -H 'Content-Type: application/json' \
    --data '{"email":"wrongemail.com","password":"mypassword"}'

RESPONSE

{
    "errors": [
        {
            "field": "email",
            "message": "Validation isEmail failed"
        }
    ],
    "message": "Validation error: Validation isEmail failed",
    "type": "ValidationError"
}
Code Type Description
400 BadRequestError Often missing a required parameter
400 ValidationError Some field is badly formatted or has validation errors
404 ResourceNotFoundError The requested resource does not exist
403 ForbiddenError You cannot perform that action on this resource
413 TooBigFileError The file you uploaded is too big
50X ServerError Oops - that's for us.